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Decasa Living - Cancellation Order Policy

At Decasa Living, we understand that sometimes you may need to cancel your order. We strive to process orders quickly, so it's important to request a cancellation as soon as possible. Here's our policy:

Cancellation Window

  • Standard Orders: You can cancel your order within 24 hours of placing it.

  • Custom/Made-to-Order Items: Due to the personalized nature of these items, cancellations may only be possible within 24 hours of placing the order. After this time, production may have already begun, and cancellation may not be feasible.

How to Cancel

To cancel your order, please follow these steps:

  1. Contact Us: Reach out to our customer service team as soon as possible via:

    • Phone: +962 79 6899 996

    • Email: info@decasaliving.com

  2. Provide Information: Be sure to have your order number and the date of your purchase ready.

  3. Confirmation: We will confirm your cancellation via email within 1 business day. If you do not receive a confirmation, please contact us again.

Cancellation Charges

  • No Charges: If you cancel your order within the specified time frame (see "Cancellation Window" above), you will receive a full refund to your original payment method.

  • Possible Charges: For cancellations requested after the cancellation window, we will assess the status of your order. If the order has not yet been shipped, we may be able to cancel it, but a 10% cancellation fee may apply to cover processing and restocking costs. If the item has already shipped, the order cannot be canceled, and you will need to follow our return policy.

Non-Cancellable Items

  • Certain items, such as  final sale items, may not be eligible for cancellation. This will be clearly indicated on the product page at the time of purchase.

Refunds

  • If your cancellation is approved, refunds will be processed within 14 business days to your original payment method. Please note that it may take additional time for your bank to process the refund.

Changes to Orders

  • If you wish to change your order (e.g., change the item, quantity, or shipping address), please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed. If changes cannot be made, you may need to cancel your order (if eligible) and place a new one.

Our Right to Cancel

Decasa Living reserves the right to cancel any order for reasons including, but not limited to:

  • Product unavailability

  • Errors in pricing or product information

  • Suspicion of fraudulent activity

  • Shipping restrictions

  • If we cancel your order, we will notify you and issue a full refund.

Contact Us

If you have any questions or concerns about our cancellation policy, please contact us at:

  • Phone: +962 79 6899 996

  • Email: info@decasaliving.com

This cancellation policy is subject to change without notice. Please refer to the most current version on our website.

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